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Negotiating as emotion management
Prof. dr. W.F.G. Mastenbroek
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Editorial
Prof. Dr Willem Mastenbroek

Interview with Michael Shermer on skepticism and evidence based management
Voodoo science and evidence based management
Richard PuytWe are the debunk squad of pseudo, voodoo, junk and bad science, says Michael Shermer. He is the founder of the Skeptics Society in California. Michael recently wrote the book, Mind of the Market. ManagementSite interviewed Shermer this summer on skepticism, blacks swans and the evidence based management movement.
Published on 10-08-2009 [ Business Services , Article ]

Finance 2.0 – Crisis
Superstructures or back to Cooperative Public Services?
Frans van der ReepWe have the chance now to correct the failures of the current system. Frans van der Reep presents some creative viewpoints like the lessons of nuclear reactors and the sorcerer’s apprentice. This brings him to two possible solution scenarios.
Published on 06-04-2009 [ Financial Management & Control , Article ]

It’s All About Building Trust

Mark Hordes“Why we didn’t win the work, can you tell me?” “Well, the other firm just had better chemistry with us and we trusted them more!” Ever had this uncomfortable experience? Here you will find the six most important skills to create a winning trusting combination with clients.
Published on 16-02-2009 [ Marketing , Article ]

Learning to compliment effectively

Coert VisserComplimenting is attractive for many people. Most people prefer to and view it as more constructive to say something positive than to say something negative. After all, who does not want to be appreciated for what he does?
Published on 13-02-2009 [ Personal Effectiveness , Article ]

Resolve as strategy
It is not the strategy but the implementation
David CreelmanThe critical element of strategy is resolve. So don’t focus on improving your strategy. Focus on how to improve resolve. We can learn from fat smokers.
Published on 14-04-2008 [ Human Resources , Article ]

How emotional are your business goals?
Some arguments against corporate blogging
Luc de RuijterCorporate blogs are like the corporate polls and forums from the haydays of the internet revolution. These were short lived hypes, well marketed by IT-vendors. What binds all these gimmicks is their lack of practical purpose other than the seemingly never ending quest for interaction amongst communication advisors.
Published on 13-03-2007 [ IT / Internet , Article ]

Moving FORWARD with solution-focused change
A results-oriented and appreciative way of making progress
Coert Visser, Gwenda Schlundt BodienThe solution-focused approach has helped coaches, trainers, consultants and managers to be more effective in realizing their goals. Moreover, it has often made their work more enjoyable. This article presents a simple, new, and - hopefully - sticky model to describe the solution-focused approach: the FORWARD-model.
Published on 27-02-2007 [ Business Services , Article ]

Selling Professional Services
Five-steps towards a more effective services sales process
Mark HordesSelling professional services is quite different from selling products. 5 Steps to improve the professional sales process in support of the overall services sales strategy. A hands on approach! Already a quick scan of this contribution will provide you with suggestions directly applicable to your business.
Published on 19-12-2006 [ Marketing , Article ]

Organizational Innovation in Historical Perspective
Part 2 Change management as ‘policy down, actions up’
Willem MastenbroekChange efforts often does not live up to their promises because the line organization is involved in rather awkward ways. Project groups, task-forces, steering committees, special coordinators and elaborate training programs obstruct the commitment and the responsibility of bosses and workers. An approach more focused on the responsibilty and commitment of the regular organization is described and clarified with many examples.
Published on 14-08-2006 [ Change Management , Article ]

Organizational Innovation in Historical Perspective
Part 1 New types of organizations are not new
Willem MastenbroekDo we need new paradigms and 'breakthroughs'? What has proved its value over the centuries may give us something to hold on. So-called new types of organizations are recent expressions of the evolution of steering and self-organization. The changing balance between closer interdependencies and more autonomous units is related to competitive strength.
Published on 10-07-2006 [ Strategy & Administration , Article ]

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