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Current Events A simple brand health check Marketing - 9/21/2006 11:13:00 AM The Changing Pattern of the Web IT / Internet - 9/6/2006 8:16:00 AM More current events   Columns New Topics for the HR Professional David Creelman - 04-04-2009 HR Dashboards David Creelman - 02-10-2009 More columns

	Articles

Finance 2.0 – Crisis
Superstructures or back to Cooperative Public Services?
Frans van der Reep
We have the chance now to correct the failures of the current system. Frans van der Reep presents some creative viewpoints like the lessons of nuclear reactors and the sorcerer’s apprentice. This brings him to two possible solution scenarios.
Published on 06-04-2009 [Financial Management & Control, Article]

It’s All About Building Trust
Mark Hordes
“Why we didn’t win the work, can you tell me?” “Well, the other firm just had better chemistry with us and we trusted them more!” Ever had this uncomfortable experience? Here you will find the six most important skills to create a winning trusting combination with clients.
Published on 16-02-2009 [Marketing, Article]

Learning to compliment effectively
Coert Visser
Complimenting is attractive for many people. Most people prefer to and view it as more constructive to say something positive than to say something negative. After all, who does not want to be appreciated for what he does?
Published on 13-02-2009 [Personal Effectiveness, Article]

Resolve as strategy
It is not the strategy but the implementation
David Creelman
The critical element of strategy is resolve. So don’t focus on improving your strategy. Focus on how to improve resolve. We can learn from fat smokers.
Published on 14-04-2008 [Human Resources, Article]

'No' seems to be the hardest word
Interview with William Ury
Coert Visser
"Whether and how we say No determines the very quality of our lives. It is perhaps the most important word for us to learn to say gracefully and effectively." William Ury, negotiation expert, co-author of the well-known book Getting to YES is convinced that the skill of saying No is indispensable. He explains this in his new book, The Power of a Positive NO.
Published on 17-07-2007 [Personal Effectiveness, Reviews]

How emotional are your business goals?
Some arguments against corporate blogging
Luc de Ruijter
Corporate blogs are like the corporate polls and forums from the haydays of the internet revolution. These were short lived hypes, well marketed by IT-vendors. What binds all these gimmicks is their lack of practical purpose other than the seemingly never ending quest for interaction amongst communication advisors.
Published on 13-03-2007 [IT / Internet, Article]

Moving FORWARD with solution-focused change
A results-oriented and appreciative way of making progress
Coert Visser, Gwenda Schlundt Bodien
The solution-focused approach has helped coaches, trainers, consultants and managers to be more effective in realizing their goals. Moreover, it has often made their work more enjoyable. This article presents a simple, new, and - hopefully - sticky model to describe the solution-focused approach: the FORWARD-model.
Published on 27-02-2007 [Business Services, Article]

Selling Professional Services
Five-steps towards a more effective services sales process
Mark Hordes
Selling professional services is quite different from selling products. 5 Steps to improve the professional sales process in support of the overall services sales strategy. A hands on approach! Already a quick scan of this contribution will provide you with suggestions directly applicable to your business.
Published on 19-12-2006 [Marketing, Article]

The Growth Mindset
Interview with Carol Dweck, author of Mindset: The New Psychology of Success
Coert Visser
Nowadays, there is a lot of talk about the 'war for talent' in organizations. How important is talent really? Can capabilities be developed or are they fixed? Should selection practices focus on finding the brightest people or should they focus on people with a great desire to learn? Is it worthwhile for managers to help people learn or is this merely a waste of time? In this interview with Carol Dweck of Stanford University, we find important and fascinating answers.
Published on 17-10-2006 [Human Resources, Interviews]

The organization as a prototype
Interview with Jeffrey Pfeffer
Coert Visser
“Managers don’t read in the relevant literature; management as a field is almost unique in its being disconnected from the relevant professional literature. It is amazing how even consulting firms, which supposedly are in the intellectual capital business, are incredibly ill-informed about theories and data on management”. What kind of solution Pfeffer has in mind? His recent book 'Hard Facts, Dangerous Half-Truths and Total Nonsense: Profiting From Evidence-Based Management' offers some answers.
Published on 29-08-2006 [Business Services, Reviews]

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